Peace of Mind Policy

Orange Margarita Exchange & Return Policy

At Orange Margarita, we’re committed to a seamless shopping experience, from the moment you click "buy" to the moment your order arrives. If your purchase isn’t quite right, we are here to help make your return or exchange simple and fast.

Eligibility and Process

• Returns: We accept returns within 14 hours of delivery. To start, please email us at orangemargarita11@ gmail.com with your order number and item details.

• Exchanges: We accept exchanges within 14 days of delivery. To start, please email us at orangemargarita11@ gmail.com with your order number and the product you'd like to exchange it for.

Important Conditions

• Automated Condition Check: All returned or exchanged items must be in their original condition: unworn, unwashed, and with all tags still attached. Our quality assurance team, will verify each item upon receipt to ensure it meets these standards before processing your request.

• Shipping: Customers are responsible for all return and exchange shipping costs. We do not provide prepaid return labels unless the item is defective, damaged, or incorrect.

• Final Sale Items: Please note that final sale, clearance, or custom-made items cannot be returned or exchanged.

• Product Availability: All exchanges are subject to product availability. If your requested item is out of stock, we will issue you store credit for the value of your purchase.

Defective or Damaged Items

We are sorry if you received a product that isn't perfect. If your item is defective, damaged, or incorrect, please contact us at orangemargarita11@gmail.com within 24 hours of delivery.

• Verification: You must provide a Parcel opening video showing the defect, damage, or incorrect item. This video is crucial for us to quickly identify the issue and for our team to process your request without delay.

• Resolution: Once the issue is verified, we will provide a prepaid shipping label for the return and send you a replacement or issue a full refund.

Thank you for shopping with Orange Margarita!